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Canon Canada: Products & Services

Canon Canada is Canon Camera's online store based in Canada. Canon Canada offers cameras for all levels of photographers and a wide assortment of office supplies. 

Products available from Canon Canada include:

Canon Canada: Company Background

Canon Canada is one of the premier camera and optical equipment makers in the world. Canon Canada was started in 1973 and today is run by President and CEO Kevin Ogawa. Canon Canada's head office is located in Mississauga, Ontario.

Canon Canada contact information:

  • Phone: (905) 795-1111
  • Fax: (905) 795-2062
  • Address: 6390 Dixie Rd, Mississauga, ON L5T 1P7, Canada 
Canon Canada: Customer Feedback & Reviews

Customer reviews for Canon Canada are generally mixed.

Positive customer reviews commented on:

  • Excellent products
  • Great customer service
  • Excellent warranty service

Negative customer reviews commented on:

  • Poor customer service.
  • Long wait for service returns.

Some customer reviews were:

"My Canon camera is damaged!! I just have it for 3 months.. how can that happen!!

That is not good... but at least Canon Canada's warranty service is excellent."

"I purchased a cannon powershot s100 unfortunately it had a lense motor failure at an important shoot inside a castle.
After a month in the serr=vice department,I phoned Cannon and they now want details of the camera.I will never buy another Cannon or recommend one"

One of the few companies that actually care about service. I called about an issue with my camera. They were amazingly helpful. The amazing part is mainly because everyone else is hopeless. The agent went and got the camera model I had so she could help.

.Thanks for the excellent customer service in replacing my Canon PowerShot A495 under warranty! I received courteous treatment on the phone and received the replacement in just over a week after my call.

Canon Canada: Business Credibility & Trustworthiness

Canon Canada is not accredited with the Better Business Bureau; however they do have a BBB rating of "D+". Their BBB file was opened in 1995. Over the last three years, there has been 14 complaints filed against Canon Canada with the Better Business Bureau. The complaints filed against Canon Canada were:

  • 2 complaints were due to advertising/sales Issues
  • 4 complaints were due to guarantee/warranty Issues
  • 8 complaints were due to problems with product/service

Canon Canada has a "D+" BBB rating due to:

  • "14 complaints filed against business"
  • "One complaint filed against business that was not resolved."
  • "BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification."
  • "BBB does not have sufficient background information on this business. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business."
Canon Canada: Website Popularity & Google Ranking

Canon Canada website popularity:

  • Canon Canada has a worldwide Alexa traffic rating of 83,919 out of 30 million websites.
  • Canon Canada has an Canadian Alexa traffic rating of 1,857
  • Canon Canada has a Google pagerank of six out of ten.
  • The Canon Canada site receives around 12,570 unique visitors daily, which account for 31,425 daily page views.
  • About 79% of the visitors to the Canon Canada site are Canadian.
Canon Canada: Social Media Presence

Canon Canada social media presence:

  • Canon Canada can be followed on Facebook; they have 1634 likes on Facebook and have 138 people talking about them. Canon Canada usually updates their Facebook page daily.
  • Canon Canada can be followed on Twitter; they have 121,510 followers on Twitter and have posted 1833 tweets. Canon Canada usually tweets daily.
  • Canon Canada is on YouTube; they have 89,591 subscribers.
  • Canon Canada is on Pinterest; they have over 400 pinned items.
Canon Canada: Website Security & Safety

Canon Canada is tested daily by McAfee Secure and uses a VeriSign Secure Sockets Layer (SSL) Certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Canon Canada site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Canon Canada: Pricing & Packages

Canon Canada offers very competitive prices on all their products. In a price comparison of three products, Canon Canada was cheaper on two of the products and more expensive on one product than their leading competitors were.

FS400 Camera

  • Canon Canada: $224.99
  • Leading competitor: $ 233.00

VIXIA HF M52 Camera

  • Canon Canada: $629.99
  • Leading competitor: $599.00

EOS Rebel T3i with EF-S 18-55mm f/3.5-5.6 IS Kit

  • Canon Canada: $599.99
  • Leading competitor: $659.99 
Canon Canada: Shipping Rates & Policies

Canon Canada shipping rates and policies:

  • Canon Canada ships throughout Canada.
  • Most orders are shipped within 24 hours of the order being placed.
  • Orders are sent either Purolator Regular ('Ground') or Purolator Express ('Air').
  • Purolator Regular costs $8 - $20 depending on order total
  • Purolator Express costs $15 - $30.
  • Canon Canada offers free shipping on some items
Canon Canada: Payment Methods Accepted

Canon Canada offers minimal payment options. Canon Canada only accepts MasterCard and Visa credit cards. Canon Canada does not offer any alternative online payment options like PayPal, Bill Me Later, Google Checkout or Amazon Payments, nor do they accept money orders, wire transfers or checks of any kind.

Canon Canada: Returns, Refunds & Exchange Policy

Canon Canada return/refund policy:

  • Canon Canada offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable; however, original shipping cost will be refunded if the returning item is defective or the wrong item was sent.
  • Customers are responsible for return shipping costs
  • Refurbished items can not be returned.
  • Opened merchandise may be subject to a restocking fee

To make a return:

  • Customers should contact Canon Canada's customer service to obtain a RMA
  • Canon Canada's customer service can be contacted at 1-866-521-9965
  • The return should be securely packaged and the RMA should be printed clearly on the front of the package
  • The return should be sent back via an insured trackable carrier
Canon Canada: Product images & screenshots
Canon Canada Coupons
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